And I have Sahil Sharma with us to share his thoughts on the RPA industry, and I would like to thank him for taking up some time.
Here is a short Bio:
That’s about him 🙂
We hope you will get good insights from it…
What would be the starting point for RPA implementation in a company?Sahil Sharma:
For any company, they need to evaluate their current processes as the first and foremost step in their RPA journey1. Perform scoping on their current business processes to check if they are standardized and if not, can they be standardized?2. If they are standardized, evaluate the vendors of RPA in the marketplace that suits their needs in terms of capabilities and licensing costs3. Then calculate Return on Investments (ROI) for such standardized use cases after subtracting the RPA infrastructure, Licensing and FTE costs4. If the ROI in 2-3 years is significant, begin the processes of establishing a Center of Excellence to begin the RPA journey.
What is the biggest mistake that we end up doing while adopting RPA?Sahil Sharma:
Not scaling properly. Most companies try to continue with the initially established team, but that causes problems in the long run as the number of bots grows exponentially once the ball of RPA starts rollingAs the use cases grow, proper teams need to be organized and maintained to provide L1 support for existing bots, while growing their base team of RPA developers, Architects and Infrastructure correspondingly.
How can an organization benefit by adopting RPA in terms of ROI, Efficiency and Error rate?Sahil Sharma:
RPA allows improvements in all 3 areasTasks which usually took hours or even days in some cases can be finished in mere minutes! Thereby providing excellent ROI and Efficiency to the organizationAlso since RPA operates on a rule-based logic, as long as the rules are correct and there are no external factors like environmental /software changes, it will always deliver accurate results.Humans are prone to make mistakes, while RPA can ensure the clients get Error Free work delivered every single time and perform tasks 24/7.
How important is analytics in RPA?Sahil Sharma:
It is a very crucial component of RPA in my opinion. Unless you can analyze the performance of your bots and the benefits they offer the organization, it is a challenge to convince the higher managementThis is usually because of the high infrastructure costs involved with RPA. But when you have the data to showcase in terms of hours saved and accuracy achieved, it’s hard to deny the pros of RPAIt also helps in monitoring the health of the robots, systems and helps in identifying areas of further improvement as well, even for the processes themselves many times!
We would like to hear about the future of RPA from you.Sahil Sharma:
RPA’s future looks bright. However, it does need to become smarter with the help of IPA (Intelligent Process Automation) and AI (Machine Learning) componentsIt is useful to have bots that can perform repetitive tasks, however, it is even better when robots can make useful decisions on their own without human interventionsthis would help in saving time when applications changes (which always happens) or unexpected scenarios happenAnd who knows, with the speed that RPA is progressing, someday it might automate itself without any humans! Wouldn’t that be a wonder? 🙂
Click here to connect with Sahil on LinkedIn
Let’s have a small talk 🙂