#1 Interviewing RPA Industry Leaders and Practitioners – Sahil Sharma

There are a lot of things that organizations miss out while adopting RPA, and they end up with a lot of chaos.
We have decided to get the best strategies directly to the market by interviewing RPA industry leaders and RPA Practitioners to help out the organization and individuals to better understand the RPA implementation.
And we are planning for 100 such interviews as we go forward…
And I have Sahil Sharma with us to share his thoughts on the RPA industry, and I would like to thank him for taking up some time.
Sahil Sharma

Here is a short Bio:

He is a computer science graduate who is currently working as a Senior Associate Technology in Re:Sources.
He has good knowledge of multiple RPA tools and has helped set up centers of excellence in multiple organizations
And he has been recognized by UiPath as a community builder and has been awarded the Community Impact Award for the same during the annual conference in Las Vegas
When he is not automating stuff and making people’s lives easier, he can be found on the racetrack!
His interests include astronomy and philanthropic projects which help in enabling people and the  society using technology

That’s about him 🙂

And now it’s time to quickly get into the conversation!!!
We hope you will get good insights from it…

Small Talk

Sharath Raju:
What would be the starting point for RPA implementation in a company?
Sahil Sharma:
For any company, they need to evaluate their current processes  as the first and foremost step in their RPA journey
1. Perform scoping on their current business processes to check if they are standardized and if not, can they be standardized?
2. If they are standardized, evaluate the vendors of RPA in the marketplace that suits their needs in terms of capabilities and licensing costs
3. Then calculate Return on Investments (ROI) for such standardized use cases after subtracting the RPA infrastructure, Licensing and FTE costs
4. If the ROI in 2-3 years is significant, begin the processes of establishing a Center of Excellence to begin the RPA journey.
Sharath Raju:
What is the biggest mistake that we end up doing while adopting RPA?
Sahil Sharma:
Not scaling properly. Most companies try to continue with the initially established team, but that causes problems in the long run as the number of bots grows exponentially once the ball of RPA starts rolling
As the use cases grow, proper teams need to be organized and maintained to provide L1 support for existing bots, while growing their base team of RPA developers, Architects and Infrastructure correspondingly.
Sharath Raju:
How can an organization benefit by adopting RPA in terms of ROI, Efficiency and Error rate?
Sahil Sharma:
RPA allows improvements in all 3 areas
Tasks which usually took hours or even days in some cases can be finished in mere minutes! Thereby providing excellent ROI and Efficiency to the organization
Also since RPA operates on a rule-based logic, as long as the rules are correct and there are no external factors like environmental /software changes, it will always deliver accurate results.
Humans are prone to make mistakes, while RPA can ensure the clients get Error Free work delivered every single time and perform tasks 24/7.
Sharath Raju:
How important is analytics in RPA?
Sahil Sharma:
It is a very crucial component of RPA in my opinion. Unless you can analyze the performance of your bots and the benefits they offer the organization, it is a challenge to convince the higher management
This is usually because of the high infrastructure costs involved with RPA. But when you have the  data to showcase in terms of hours saved and  accuracy achieved, it’s hard to deny the pros of RPA
It also helps in monitoring the health of the robots, systems and helps in identifying areas of further improvement as well, even for the processes themselves many times!
Sharath Raju:
We would like to hear about the future of RPA from you.
Sahil Sharma:
RPA’s future looks bright. However, it does need to become smarter with the help of IPA (Intelligent Process Automation) and AI (Machine Learning) components
It is useful to have bots that can perform repetitive tasks, however, it is even better when robots can make useful decisions on their own without human interventions
this would help in saving time when applications changes (which always happens) or unexpected scenarios happen
And who knows, with the speed that RPA is progressing, someday it might automate itself without any humans! Wouldn’t that be a wonder? 🙂
You can connect with Sahil, he is always happy to help 🙂
Click here to connect with Sahil on LinkedIn
I hope you enjoyed the post!!!
And if you think you or your management has some thoughts on RPA that you would like to share with the hundreds and thousands of people out there and be helpful…
Let’s have a small talk 🙂
Connect with me on LinkedIn or you can email me at sharathkumarraju@gmail.com

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